Welcome to the Souper Fresh Club®
You love Souper Salad so get rewarded! The Souper Fresh Club now lets you earn points for qualified purchases.
Do my Points and Rewards ever expire?
No. Your Points do not expire. However, the some of the rewards you earn do expire.
- Earned $5 Rewards, which are $5 rewards for every 500 Points you earn, expire 90 days after we issue your reward.
- The $3 Reward you earn by registering your account expires 90 days after we issue your reward.
How is the new Souper Fresh Club different from the old version?
The new Souper Fresh Club is more than an Email Club. It’s a loyalty program that includes earned Points and Rewards, an integrated mobile app (coming soon!), a gift card program, an email club, and much more.
I was a member of the old email club. Do I need to sign up for the new Souper Fresh Club again?
Yes, you MUST register again. You can join the Souper Fresh Club by registering your Souper Salad Rewards card here.
I have accumulated Points but why can’t I redeem them?
The only way to redeem rewards that have you have earned is by activating and registering your Souper Fresh Club account, and presenting your Souper Salad Rewards card or account number at the time of purchase. Until you register your Souper Fresh Club account, you will not be able to redeem your rewards. You will, however, continue to accumulate Points for qualified purchases at participating Souper Salad locations.
Why am I not receiving offers or emails from my local Souper Salad?
To ensure that you do not miss out on exclusive offers or emails from your local Souper Salad, make sure that when registering, you have favorited a store and opted in to receive these exclusive offers.
If you have registered your email address and still aren’t receiving emails, please check your spam folder. Also, be sure to add us to your contact list to ensure you get all of our special offers and announcements.
If I have added dollar value to my Rewards card, can I still use it even though my card is not registered?
Yes. Whether or not you activate and register your Souper Salad Rewards card, you can load or reload it as a prepaid/stored value card (in-store only). And, regardless of the dollar value on your Souper Salad Rewards card, you’ll earn Points every time you make a qualified purchase at a participating Souper Salad location as long as you present your Souper Salad Rewards card or account number at the time of purchase. Note, you cannot currently add value if you have chosen a cardless account. Also, you will not earn Points for the dollar value that you load onto your Souper Salad Rewards card but you will earn Points when you use you those dollars on qualified purchases at participating Souper Salad locations and present your Souper Salad Rewards card or account number. For example, if you load $20 onto your Souper Salad Rewards card, you will not earn any additional Points for doing that; however, when you use $10 of that $20 to buy a buffet at a participating Souper Salad, you’ll earn 50 Points!
How do I register for the Souper Fresh Club?
- Pick up a Souper Salad Rewards card at any participating Souper Salad location.
- Register your Souper Salad Rewards card online here. After you have registered your card, start earning Points for all of your qualified purchases. Don’t forget to must present your Souper Salad Rewards card or account number at the time of purchase to earn your Points and/or redeem rewards.
I registered online but I want an actual card. What do I do?
If you want a physical card, visit your closest Souper Salad location and ask for a Rewards card. Activate your new card online and then merge your two accounts (instructions below).
What happens if my order is only $4 and I use my $5 reward? Can I use the remaining $1 during my next visit?
No. Earned $3 or $5 rewards are one-time use rewards that can only be used in a single transaction up to $3 or $5 in value. So if you purchase an $2 beverage, you can redeem your $3 reward and pay nothing. No change will be given and there is no remainder to be placed on the card. If you had purchased a buffet for a total of $10, then you could redeem your $5 reward and only pay $5 (plus applicable taxes). You would also earn 25 Points for that transaction!
Can I use any earned Rewards in conjunction with other coupon offers?
No. Rewards cannot be combined with any other offers. For example, if you have a buy one get one free (BOGO) coupon and a $5 reward and you purchase two buffets each with a cost of $10, you can either choose to use your BOGO coupon and pay $10 (plus applicable taxes) or use your $5 reward and pay $15 (plus applicable taxes) for the remaining cost.
Do I earn Points on coupon and/or Reward redemptions?
No. Points are earned only on qualified purchases and actual dollars tendered. For example, if you bought a buffet (that cost $10 and you redeem a $1 off coupon and present your Rewards card at the time of purchase, you would earn 45 Points (or 5 Points X $9). If you bought a buffet (that cost $10) and you redeemed your $5 Reward towards the purchase, then you would earn 25 Points (or 5 Points X $5). Qualified purchases are determined by Souper Salad in its sole discretion and may be changed without notice.
Can I get Points for purchasing a Souper Salad gift card?
No. You cannot receive Points for purchasing a Souper Salad gift card. However, the gift card recipient will earn Points for every qualified purchase that they make at a participating Souper Salad location when they register their Souper Fresh Club account. Remember, each Souper Salad gift card is both a Rewards card and a prepaid/stored value card. The gift card recipient must present their Rewards/gift card or account number at the time of purchase to earn your Points and/or redeem rewards.
Can I use Rewards to purchase a gift card?
No. You cannot use rewards to purchase Souper Salad gift cards.
I purchased a Souper Salad gift card for someone. Can they join the Souper Fresh Club using that gift card?
Yes! Since a Souper Salad gift card doubles as a Rewards card, all they need to do is register their card here.
However, gift cards purchased before March 7, 2017, do not double as Rewards cards. Gift cards purchased before March 7, 2017, can be exchanged for Rewards cards in-store at no cost.
I received a Souper Salad gift card but I already have a Souper Fresh Club account. What do I do?
If you only want to carry one card, you can log into your account and merge the two accounts (see merging instructions below).
Can I combine Points from multiple Souper Salad Rewards cards and gift cards?
Yes, by merging your accounts. Start by logging in to your account here. Next to your card number, click on the plus sign and input your other card number. Once you add the new card, it will show up in your account summary. Select the new card you just added and under manage card select merge card and confirm. You will now be able to use both or either accounts to earn points for the same account.
Where can I check my gift card balance?
I lost my registered Souper Salad Rewards card. Can I still earn Points?
Yes. Simply provide your card number or account number at the time of purchase.
I lost my registered Souper Salad Rewards card. Can I get a new Souper Salad Rewards card and keep my points?
Yes. Simply obtain a new card and merge the two accounts (see above instructions).
I forgot my Souper Salad Rewards card during my last visit. Can I still get Points for my purchase?
Yes. Simply fill out a contact us form and be sure to include your Souper Fresh Club account number.
I forgot my username or password for my Souper Fresh Club account. What do I do?
You can get password assistance here.
Disclaimer: Please note that your use of a Souper Salad Rewards card constitutes your acceptance of the complete terms and conditions. Souper Salad may, at any time, and at its sole discretion, modify the terms and conditions, with or without notice. Such modifications will be effective immediately upon posting. You agree to review these terms and conditions of use periodically, and your continued use of your Souper Salad Rewards card or Rewards account following such modifications will indicate your acceptance of any modified terms and conditions of use. If you do not agree to any modification of the terms and conditions of use, you must immediately stop using your Souper Salad Rewards card and Rewards account.